Core details are sourced from this business's Google Business Profile (checked 2026-10-30). Website-sourced details were fetched 2026-07-30.
AFG's recent reviews centre on serious settlement failures: money directed incorrectly, delays exceeding a week, and staff unresponsive to urgent contact. Reviewers report thousands in unexpected interest charges and long-term frustration despite loyalty. Evidence is limited by sparse recent detail, but the pattern of handling breakdowns is consistent across multiple complaints.
Based on limited recent reviews, so treat this as low-confidence.
Two Google reviews, both five stars, praise the team for clear communication and good results. Evidence is limited, so treat this as an early read.
Reviewers say the process feels easy when they work with this broker. Clients describe prompt replies, plain explanations, and advice matched to their own circumstances. Many say the support continues after settlement. The recent reviews also cover refinancing, first home loans, and a car loan refinance. One client with a company-finance structure says the broker found a strong rate. Several clients mention the broker kept them informed and worked around busy or fly-in-fly-out schedules.
Serena and her team earn 5-star reviews by treating complex loan situations as personal challenges. Reviewers describe rapid responses, patient explanations that build confidence, and willingness to fight through complications that other brokers said were impossible. The business handles first-time buyers, refinances, and investment properties with equal care. Clients name Serena repeatedly, mention her assistant Nicole, and return for second and third properties. Several note they came to Opti Finance after being told "no" elsewhere, only to get approval within weeks.
Last updated 2026-10-30