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Security Capital Corporation
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First Home Buyer LoansInvestment Property FinanceCommercial & Business Finance
My Money House
Investment Property FinanceFirst Home Buyer LoansCar & Personal LoansMortgage BrokerCommercial & Business FinanceRefinancing
- Location
- West Perth
- Services
- Investment Property Finance, First Home Buyer Loans, Car & Personal Loans
- Reviews
- 18
- Ranking
- #207 in Investment Property Finance
- Best for
- First-time investment property buyers with complex finance needs who prioritise expert guidance upfront.
Core details are sourced from this business's Google Business Profile (checked 2026-08-30). Website-sourced details were fetched 2026-07-30.
What do recent reviews say?
My Money House handles home loans, investment property finance, and personal loans across Perth and SA, with a team that excels at guiding first-time property investors through complex purchases. However, recent reviews reveal stark inconsistency: strong initial service and expert staff like Jack, Jayde, and James can turn into complete silence once money is received, with clients reporting unresolved refunds, construction delays of 16+ months, and management who do not return calls or emails.
Recent shift: Shift from strong 5-star reviews (2 years ago through 1 year ago) centring on Jack Kroker and successful investment completions, to recent 1-2 star reviews (past 6 months) citing ghosting, unresolved refunds, and multi-month delays post-deal.
Praised for
- went above and beyond for clients
- expert guidance through complex processes
- clear explanations of financial concepts
- strong track record with investment property
- responsive and hands-on staff
Watch-outs
- ghosting after initial deal closure
- poor follow-up and broken promises
- staff turnover and inconsistent contact
- long project delays without communication
- refund disputes and unresolved issues
went-above-and-beyondknowledgeable-brokerexplained-clearlyhandled-complex-situationpoor-communicationslow-responseresponsive-communication
Best for: First-time investment property buyers with complex finance needs who prioritise expert guidance upfront.
Think twice if: After deal closure, communication often breaks down; long project delays and refund disputes have left several clients without resolution for months.
What are they good at?
- handles entire investment property process in-house
- named specialists like Jack Kroker and Jayde praised for knowledge
- clear explanations for first-time investors
- assists with finance, build, rental setup, and tax advice
Worth knowing
- Jack Kroker praised for hands-on investment property guidance and responsiveness
- Jayde noted for accessibility and knowledge delivery
- Conor, James, Ray, and Tegan also mentioned as helpful staff
- Full end-to-end property service (finance, purchase, build, rental, tax)
- One client waited 16 months for construction without progress or updates
- $95 finance appointment deposit cancelled with refund not received after 2 months despite multiple promises
What reviews say by service
- Investment Property Finance
- Excellent guidance during setup and purchase; staff go above and beyond initially but follow-up and delays cause severe frustration post-deal
- First Home Buyer Loans
- Strong for first-time investors; team explains process clearly and handles complexity end-to-end
- Mortgage Broker
- Good rates obtained and initial advice solid; communication and reliability deteriorate once clients are locked in
- Car & Personal Loans
- Limited review evidence; one cancelled appointment with unresolved refund suggests potential follow-up issues
- Commercial & Business Finance
- No clear review evidence
How it compares
- Rated 4.2 against a 4.92 average across the 234 car & personal loans businesses listed here.
- Has more Google reviews than 49% of the businesses in this directory.
How we scored this
Scoring Method Star rating 74
Review volume 56
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
14
4
0
3
0
2
1
1
3
FAQ
- Who should I ask for when I call?
- Clients name Jack Kroker, Jayde, James, Ray, and Tegan as reliable staff members, though availability varies.
- Do you handle the whole investment property process or just the finance?
- My Money House handles finance, purchase, build coordination, rental setup, and tax advice all in-house, avoiding multiple appointment locations.
- What happens if I need to cancel?
- A recent client paid $95 for a finance appointment, was cancelled by the business, and waited two months for a promised refund via cheque then bank transfer with no resolution.
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