Core details are sourced from this business's Google Business Profile (checked 2026-08-30). Website-sourced details were fetched 2026-07-30.
Reviewers consistently highlight named brokers-Charlotte Rubbo, Rob Lowdon, Janine Carpenter, Tim, and Drew-who deliver knowledgeable, patient guidance through refinances, first purchases, and complex deals. Staff explain options clearly, answer questions promptly, and stay accessible throughout, turning what could be stressful into a straightforward process.
The firm's strengths centre on professional responsiveness, honest advice on interest rates, and genuine commitment to client outcomes. Multiple reviewers mention returning over years, and Janine (director) personally steps in when circumstances shift. No complaints appear in the review pool.
One reviewer awarded five stars. Beyond that single rating, review evidence is too limited to draw reliable conclusions about the business's typical customer experience.
Michael Chau and his team consistently deliver for first-home buyers, handling paperwork, explaining options clearly, and staying available beyond hours. Eight five-star reviews show no complaints and repeat clients spanning a decade.
Fortuna Advisory Group built a strong reputation across business insurance, claims management, and financial planning. Most clients praise named staff like Sahil, Sumit, and Parvinder for personal attention, quick turnaround, and breaking down complex advice into understandable terms. One long-standing client experienced deteriorating service, citing delayed processing and unmet communication expectations. The firm serves both short-term insurance needs and multi-year relationships, with claims handled efficiently during crises like Perth storms. Staff actively guide clients through policy details to ensure understanding, and many recommend the team to colleagues and referrals.
Last updated 2026-08-30