Core details are sourced from this business's Google Business Profile (checked 2026-08-30).
Shadi builds strong loyalty among repeat clients and refinancing customers, who praise his patience and willingness to help beyond the brief. First-home buyers report a split experience: many find him thorough and supportive, but others faced days-long response delays, missed update promises, and one account of withdrawing help weeks before settlement without resolving paperwork issues.
Review evidence is limited. The business holds an Australian Credit Licence and operates across the Applecross, Mount Pleasant, and Melville region, offering first-home buyer loans and a wide range of finance solutions from refinancing to construction loans.
Maddison stands out for her relentless responsiveness to first-time buyers and refinancers alike. Reviews consistently praise her patience, clarity, and willingness to field questions at any hour, often working outside business hours to move applications through to settlement.
All 22 reviews award five stars. Cathay Mortgages clients consistently praise broker Jane (and team member Hong Li and Tommy) for professional service, quick responsiveness, and willingness to explain options clearly. Reviewers highlight successful outcomes on first-home buys, refinances, and complex applications where other brokers had declined. Note: review evidence is limited to Google star ratings and review text; no service breakdowns or specific pricing data are available.
Last updated 2026-08-30